Session packs vs monthly memberships: which keeps clients training?

For most 1:1 clients, a monthly membership keeps them training longer than a pack, because it gives them a fixed slot in their week. Keep packs for people trying you out or with a week that won’t sit still, and give every pack an end date.

Catalin from Gorillo5 min read
An open monthly planner on a wooden desk, a few dates filled in by hand.
Photo: Eric Rothermel on Unsplash
On this page
  1. What changes when you sell a pack instead of a membership
  2. Where open-ended packs lose clients
  3. When a pack is still the right call
  4. How to set up a membership that works
  5. Moving a client from packs to a membership

What changes when you sell a pack instead of a membership

A pack sells a number of sessions. A membership sells a slot in their week.

Session packMonthly membership
What they buy10 sessions, used wheneverTwo sessions a week, every week
A missed weekCosts them nothingCosts them a session
When you get paidWhenever they rebuyOn the 1st, every month
When it endsWhen the sessions run out, any dayWhen someone decides to change it
The renewal talkEvery packOnly when the plan changes

Where open-ended packs lose clients

A pack with no end date has no clock, so a quiet month costs the client nothing and nobody notices.

  • Ten sessions stretch over four months. The habit goes long before the pack does.
  • It runs out on a random Tuesday, often after a gap, so the renewal talk lands at the worst moment.
  • Some clients save their last sessions “for when I’m back”. They rarely come back for them.
  • Your income arrives in lumps you can’t plan a month around.

The fix is small: put an end date on every pack. Ten sessions in eight weeks is still a pack, but now it has a rhythm.

When a pack is still the right call

When someone can’t promise you the same slot every week, or isn’t ready to yet.

  • Trying you outThree sessions in three weeks. Then the membership talk.
  • Shift workersNurses, cabin crew, hospitality. Their week changes; their goal doesn’t.
  • A goal with a dateA wedding in eight weeks: twelve sessions in eight weeks.
  • Members who want moreAn extra pack on top, for a race build-up or a free month.

How to set up a membership that works

Price it per month for a fixed number of sessions a week, a little cheaper per session than your pack.

  1. 1Pick the rhythm: one or two sessions a week. That’s 4 or 8 a month, with the odd fifth week as a bonus.
  2. 2Make it cheaper per session than a pack. Example: a 10-pack at €450 is €45 a session; 8 a month for €320 is €40.
  3. 3Charge on the 1st for the month ahead, every month, the same way.
  4. 4Set the missed-session rule before anyone asks: you cancel, it moves; they cancel 24 hours ahead, it moves within the week; otherwise it’s used.
  5. 5Allow a pause for holidays and injuries, agreed in advance, so nobody has to quit to take a break.

A membership is paid month by month, so track each month on its own: how to track who owes you without chasing.

Moving a client from packs to a membership

Do it when their current pack ends, never halfway through, and sell it as the plan for their next goal.

1They rebuy a pack every five weeks

Looks like
Two sessions a week, every week, for months.
Do this
They already train like a member. Offer the membership as this pack ends.
Two sessions left
Ollie, you’ve done 2 a week since June. Next block, let’s make it monthly: same Tuesdays and Thursdays, €40 a session instead of €45.

2Their pack keeps stretching

Looks like
Ten sessions, and it’s been three months.
Do this
Don’t sell more of the same. Offer one fixed slot a week, or a pack with an end date.
At their next session
Sara, you’re stronger every time we train, but the gaps keep resetting you. One fixed slot a week? Wednesday 7am is free.

3A member keeps missing

Looks like
Eight booked this month, five done.
Do this
Don’t let them cancel. Offer fewer sessions a week, or a pause.
End of the month
Marc, 5 of 8 this month. No stress. One a week for the next month, then we see? Or a two-week pause if work’s mad.

How Gorillo helps

Packs and memberships, side by side.

Plans
Monthly, quarterly or yearly memberships, session packs, packs with an end date, and pay per session.
Months
Each membership month is marked paid on its own, so you see exactly which month is open.
Renewals
Memberships renewing in the next 7 days are listed in Finances.
Ran out
Packs that ran out wait in one list with a Renew button, unless their next plan is already set.
Switching
Schedule a new plan to start the day the current one ends.
The Gorillo client list, each client with their plan: 2 of 10 sessions left, pay per session, unlimited.
Gorillo Finances: money collected this month, a client who owes, packs that ran out with a Renew button, and upcoming renewals.

Keep reading

All articles